When you get a problem with your Genie garage door opener, first thing you should do is to troubleshoot your garage door opener by yourself. Most of problems related to garage door are mostly solved by checking opener, little bit programming, or do some lubrication. Yet, there is also a time when you have done all the instruction to solve the problem you still find out your garage door opener does not work properly. At this very moment, you need to call Genie garage door opener customer service.
Prepare all information needed before you call Genie customer service
When you need to call Genie garage door opener customer service, make sure you have check below list to make sure you have done all that a user could do:
- Perform a manual operation. You should make sure your garage door is running without anything that prevents the door to open freely and smoothly. It means when your garage door is running as it supposed to be as you open or close it manually, your garage door opener will do it as well.
- Check all the internal and external components and suspect any wear or damage. It is better to unplug any electrical devices before checking all the components.
- Prepare yourself with detail information about your garage door opener. When it is manufactured, the full name and number of the model, is there any changes before it went malfunction. You can find the full name of your garage door opener model on the rear panel of main power head. It is located behind the front side of light bulb cover on the main power head. You can also check the side of the rail assembly next to the main power head.
- When you on the phone, instead of giving general information such as the garage door opener does not operate, please give Genie garage door opener customer service person a detail symptoms why your garage door opener does not work.