Panic is the word that utter when you find your garage door opener is not working as you push the button on your remote control. Your garage door opener should be a helpful device not a stressful device and when your remote control is in action, just perform Genie garage door opener remote troubleshooting instead of being panic.
Most of issues related to remote control are easily solved by performing Genie garage door opener remote troubleshooting. For example, as clicking the remote control button and the door does not move you can go check for the batteries. Go check for the batteries on your remote control and on your wall unit. Both of them are batteries powered devices.
When you finish checking the batteries on both devices and still the door does not move, go check for the electrical wiring in your garage and home. Remote control problem might be caused by the plugging or wiring which is broken, scorched or exposed.
As the source of the power is checked and nothing wrong with them and you still find the door is not moving, you can inspect the antennae. The frequency of your remote may be interfered. You can solve the problem by adjusting the garage door opener receiver antennae by moving the antennae in an opposite direction from the previous direction. Make a test to check the remote control is working again or not.
Remote control and wall unit are battery powered device, you can check the batteries as the first attempt in troubleshooting remote problem.
Reprogram your remote control is also an attempt to do Genie garage door opener remote troubleshooting. The code is likely lost in the garage door, although it is a rare case, but when it is happening you may perform Genie garage door opener remote reprogramming. To begin, you can press the learn code button on the opener and the LED is blinking. Within 30 seconds, press the button on your remote control. LED indicator is off. Press again the remote button, the reprogramming remote control is done. Press the button on the remote to see if the reprogramming solves the problem. If the door is moving, the attempt is successful, but if it is not so you can call Genie customer service for assistance.